[KBA-79070] Security Desk 5.10 crashes when opening the Cardholder management task after installing Sipelia 2.11 module - Sipelia™ 2.11 | Security Center 5.10

series
Sipelia™ 2.11 | Security Center 5.10
revised_modified
2021-03-17
TFSnum
2759729

[KBA-79070] Security Desk 5.10 crashes when opening the Cardholder management task after installing Sipelia 2.11 module

This article explains why Security Desk 5.10 and later crashes when the Cardholder management task is loading, and Sipelia 2.11 is installed.

Symptoms

Security Desk 5.10 crashes when the Cardholder management task is opening, and Sipelia 2.11 is installed on the workstation.

Cause

A coding issue.

Workaround

Contact Genetec™ Technical Assistance Center (GTAC) to acquire a hotfix.

Status

This issue will be resolved in Sipelia™ 2.11 SR2.