Sipelia™ calls from Security Desk are delayed or are not delivered - Sipelia™ 2.11

Sipelia™ User Guide 2.11
Applies to
Sipelia™ 2.11
Last updated
2022-01-10
Content type
Guides > User guides
Language
English
Product
Sipelia™
Version
2.11

If calls are delayed or not delivered from Security Desk to another SIP client or endpoint, you might have to disable NAT Traversal mode on the Sipelia™ Server.

What you should know

This issue typically occurs when:
  • Calls are made from Security Desk to another SIP client or endpoint.
  • Security Desk is inside a different subnet or different network than the Sipelia™ Plugin.
  • Systems with the Sipelia™ Plugin do not have access to the Internet.

Procedure

  1. Deactivate the Sipelia™ Plugin role.
    In the Plugins task, right-click the Sipelia™ Plugin and select Maintenance > Deactivate role.
  2. Open the Sipelia™ Server configuration file (C:\ProgramData\Genetec Sipelia\SipServer\SipServer.config).
  3. Change the value of the NatTraversalMethod property from Default to None.
  4. Activate the Sipelia plugin role.
    In the Plugins task, right-click the Sipelia™ Plugin and select Maintenance > Activate role.