Troubleshooting: Cannot detect the Sharp camera - Sharp Discovery Tool 1.1 | SharpOS 10 or later, 11-K14-331 or later, 12.1 or later | SharpV | SharpX X1S, X2S

AutoVu Sharp Discovery Tool
Applies to
Sharp Discovery Tool 1.1 | SharpOS 10 or later, 11-K14-331 or later, 12.1 or later | SharpV | SharpX X1S, X2S
Last updated
2017-06-13
Content type
Guides
Guides > User guides
Language
English
Product
SharpV

If, after two minutes, the Sharp Discovery Tool has not detected your camera, there are steps you can follow to help you troubleshoot the issue.

Procedure

  1. Ensure that the camera is powered on.
  2. Ensure that the camera's network cable is connected.
    Tip: Use the switch or network port lights to verify that an Ethernet link is established.
  3. Ensure that the camera is supported by the Sharp Discovery Tool.
  4. Ensure that the computer network card is on the same subnet as the camera.
  5. If you know the hostname or the camera's IP address, try to ping the camera.
    Use the command prompt: 
    ping {Hostname or IP}
  6. Ensure that your firewalls (typically on the PC running the Sharp Discovery Tool) allow the Genetec Production Discovery UDP protocol.
    NOTE:
    • The target port is 2728, UDP clients have outbound ports ranging between approximately 55000 and 57000.
    • Windows often comes with built-in firewalls, but separate firewall software can also be included in network equipment.
  7. Isolate the camera in a closed environment. If required, connect the camera directly to the computer using a local DHCP.