[KBA-01359] Security Center cannot connect to the Directory database because it is in Single User mode
This article explains how to switch the Directory database from Single User mode to Multi User mode to get Security Center to connect to it.
In Server Admin, a newly created Directory database shows the following message:
Database not connected
In SQL Server Management Studio, it shows that the Directory database is set to Single User mode.
Restarting the Directory role, SQL, or the Genetec™ Server service does not fix the issue.
The Directory database must be in Multi User mode so that Security Center can be connected to it. During the database creation process, the Directory is set to Single User mode to ensure it is not tampered with. After the database is created, a script switches the Directory to Multi User mode. Occasionally, the script might not switch the user mode properly.
- Stop the Genetec™ services.
- In Server
Admin, create a
- Select the Overwrite existing database option to replace the faulty database with a functional one.