You can verify which cardholders are granted access to a particular door side or elevator floor at a specific date and time, using the Door troubleshooter report.
This report is helpful, because it allows you to see what the configuration of a door or elevator is, and determine if their properties must be adjusted.The door troubleshooter does not examine each cardholder’s credentials. You can further diagnose the cardholder’s access rights using the Access troubleshooter tool.
What you should know
- From the home page, open the Door troubleshooter task.
- In the Filters tab, select a date and time for the report.
- Select a door or elevator you want to investigate.
- From the Access point drop-down list, select the access point (door side or elevator floor) you want to verify.
Click Generate report.
All cardholders who can go through the selected access point at the specified time are listed in the report pane.
If necessary, test your access control configuration.