You notice that the plugin role icon is yellow or red. To help you troubleshoot the various issues, learn about their possible causes and their respective solutions.
plugin role diagnostic errors and warning messages
The following table lists the error and status messages for the AMAG Symmetry plugin role, provides a more complete description of the cause, and suggests some solutions for resolving the issue.
Role diagnostic message | Cause | Solution |
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Cannot connect to the ProxyService: Unexpected error while connecting to proxy. Unable to connect to the remote server. | The server that runs the proxy service is unreachable. |
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Cannot connect to the ProxyService:Cannot create channel to '{Host}:{Symmetry Service Port}'. | The plugin cannot reach the Symmetry Service Port (default 1313) for one of these reasons:
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Cannot connect to the ProxyService: Cannot retrieve the proxy configuration from the ProxyService. It might be down. | The plugin cannot open the Amag Symmetry Proxy Configuration Page and cannot retrieve the proxy configuration settings for any of the following reasons:
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Disconnected from the proxy. | The plugin is not connected to the proxy service. Perhaps, the plugin was connected to the proxy, but lost the connection and the proxy is now unreachable. Check the other messages to help you determine the cause. |
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Proxy is connected, but not ready to accept requests. | The plugin is connected to the proxy service, but the proxy service is unable to respond. The cause might be one of the following:
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Prefetching entities | Security Center is loading and preparing the plugin. | Please wait. The plugin will be available soon. |
Synchronizing entities | State of the synchronization process as the plugin is synchronizing. | Wait until synchronization completes. |
Synchronization was canceled | Synchronization was canceled by a user. | You can start synchronization manually. |
There was an error while synchronizing the entities. Look at the synchronization page for more information. | During synchronization, there was a problem importing AMAG Symmetry entities. | To view the errors, in the plugin role's Synchronization tab, in the Messages column, click a message to open it. For a description of the most common messages, the cause and possible solutions, see AMAG Symmetry synchronization error messages and solutions. |
Unknown error | Cause unknown. This error is unlikely to be displayed. | Contact Genetec™ Technical Assistance Center (GTAC). |
The maximum number of custom fields permitted by the license has been reached. | Your Security Center license allows a total number of custom fields to be used for all entities. This number has been exceeded. | See The maximum number of custom fields permitted by the license has been reached |