About importing AMAG Symmetry credentials - You can import your AMAG Symmetry credentials into Security Center, and then use those credentials on readers, such as Synergis™ Cloud Link, in Security Center. For a Symmetry credential to be imported, it must meet specific requirements. - AMAG Symmetry 3.3

About importing AMAG Symmetry credentials - You can import your AMAG Symmetry credentials into Security Center, and then use those credentials on readers, such as Synergis™ Cloud Link, in Security Center. For a Symmetry credential to be imported, it must meet specific requirements. - AMAG Symmetry 3.3 - Plugin and extension guides

AMAG Symmetry Plugin Guide 3.3.1

Product

AMAG Symmetry

Content type

Guides > Plugin and extension guides

Version

3.3

Release

3.3.1

ft:locale

en-US

Last updated

2026-01-12

You can import your AMAG Symmetry credentials into Security Center, and then use those credentials on readers, such as Synergis™ Cloud Link, in Security Center. For a Symmetry credential to be imported, it must meet specific requirements.

Choose a single format for all credentials

Make sure that all AMAG Symmetry readers expect the same format that is configured in the plugin role.

The Security Center card format used for credentials must contain exactly one or exactly two dynamic values

The Security Center card format used for synchronizing the credentials is limited to the following dynamic field options:

Exactly one dynamic field: Card Number.
NOTE: When using a card format with only one dynamic field, the card number retrieved from AMAG Symmetry is entered in this dynamic field. The Include customer code option must be turned Off in the credentials synchronization configuration, or an error occurs indicating there are too many values.
Exactly two dynamic fields: Facility Customer Code and Card Number, in that order.
NOTE: When using a card format with two dynamic value fields, Facility Customer Code is entered in the first field and the card number retrieved from AMAG Symmetry is entered in the second field. The Include customer code option must be turned On in your credentials sync configuration, or an error occurs indicating there aren't enough values.
No other variation or ordering of fields is supported. Any number of static values are supported.

Credential values must be unique

Credentials must have a unique card number. If during synchronization, the plugin finds duplicate card numbers, you get a database exception message that states there are duplicate keys.

This might happen if:

AMAG Symmetry is configured to use cards with all of the following:
- A facility customer code and a card number.
- Cards issued with the same card number but different facility customer codes.
- The Include customer code setting is turned off in the plugin role's Synchronization page. When the setting is turned off, no cards have a facility customer code causing credentials with the same card number to appear as duplicates.
A card credential in Symmetry SMS has the same facility customer code and card number as an existing credential in Security Center. To resolve the conflicts, either remove the credential from Security Center, or modify the credential in Symmetry SMS.

Card number of zero cannot be imported: Security Center cannot import a credential that has a card number of zero because zero is the default value that Symmetry SMS uses to identify cardholders that do not have a credential assigned to them.; During synchronization, the plugin indicates in a synchronization error message that credentials with a value of zero have not been imported.

PINs are not imported: If you have personal identification numbers (PINs) defined for cardholders in Symmetry SMS, they are not imported into Security Center. This means that cardholders cannot use PINs on any readers in the Synergis™ access control system.