Plugin installed, but missing from Security Desk and Config Tool - Advanced Enrollment 3.1

Advanced Enrollment Plugin Guide 3.1

series
Advanced Enrollment 3.1
revised_modified
2020-12-23
category_custom
Guides
Guides > Plugin and extension guides
prodname_custom
Ecosystem (add-ons) > Advanced Enrollment
vrm_version
3.1

If the plugin role's Settings tab, Printer profiles tab, and Templates tab are missing in Config Tool, or the Badge printing task is missing from Security Desk, then the plugin is not installed on your local machine.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Possible symptoms:

  • In Config Tool, you can add a new Advanced Enrollment plugin role, but the role is missing the Settings tab, Printer profiles tab, and Templates tabs.
  • On the Security Desk homepage, the Badge printing task is missing.

Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the plugin on your local computer.

Solution 2: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and check the list for entries that begin with Genetec.Plugins.

Solution 3: Confirm that your system has a license (certificate) for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, check the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.

Solution 4: Ask your system administrator to add the required privileges to your user account.