If the unit fails to communicate with the server, you can troubleshoot the issue.
Starting with Security Center 5.2, the SharpX can be configured using the "Security Center - Auto" extension.
What you should know
To troubleshoot the network communication:
- Check the IP settings (address, subnet, gateway).
- Ensure that you can ping the SharpX from the patrol vehicle's laptop/workstation.
To troubleshoot Genetec Patroller™ ports:
Consult the list of Genetec
Genetec Patroller’s InstallShield takes care of opening the required firewall ports.