Troubleshooting SharpX network communication and Patroller ports - SharpX X1S, X2S, X1S-CN, X2S-CN, XSU

AutoVu Hardware Guide for SharpX Mobile Installation

Applies to
SharpX X1S, X2S, X1S-CN, X2S-CN, XSU
Last updated
2018-10-05
Content type
Guides
Guides > Installation guides
Language
English (United States)
Product
SharpX

If the unit fails to communicate with the server, you can troubleshoot the issue.

What you should know

Starting with Security Center 5.2, the SharpX can be configured using the "Security Center - Auto" extension.

Procedure

To troubleshoot the network communication:

  • Check the IP settings (address, subnet, gateway).
  • Ensure that you can ping the SharpX from the patrol vehicle's laptop/workstation.

To troubleshoot Genetec Patroller™ ports: