If you cannot access the AutoVu NJ SNAP API, try to resolve the situation using the following steps.
The API does not respond
Cause:
- This issue typically occurs when the plugin fails to start.
Solution:
- From the Config Tool home page, open the Plugins task.
- Verify that the plugin is not in a warning state.
- Restart the plugin.
The API does not respond
Cause:
- Port 443 is not open.
Solution:
- Ensure that port 443 (inbound) is open in the firewall.
The API returns "unauthorized”
Cause:
- The caller is trying to access the API with a certificate which is not in the list of authorized certificates.
Solution: