If Genetec Patroller™ is running but you are not receiving any plate reads, you can troubleshoot the issue.
CAUSE: The Genetec Patroller™ reads might be paused, or Genetec Patroller™ might not be connected to the Sharp cameras.
What you should know
- In the main Genetec Patroller™ window, verify that the Pause/Resume reads toggle is set to On.
Verify that Genetec
Patroller™ is connected to
the Sharp cameras as follows:
- From the main Genetec Patroller™ window, click Video.
- Make sure that you can view a live video feed from the camera.