Updating Genetec Patroller™ or Sharp Cameras - Genetec Patroller™ 6.4

AutoVu Patroller MLPI User Guide 6.4

Applies to
Genetec Patroller™ 6.4
Last updated
Content type
Guides > User guides
English (United States)
Genetec Patroller™

If you see the update icon in the notification bar, Genetec Patroller™ is ready to be updated.

Before you begin

Close Genetec Patroller™ Config Tool.

What you should know

The update icon () appears in the Genetec Patroller™ notification bar when you need to update Genetec Patroller™ or a connected Sharp. It means that one or more hotfixes have been downloaded and are ready to be installed. You can update the Genetec Patroller™ application, any connected Sharp camera, or receive new sound files to be used for hit alerts.

After updating, you have the option to roll back the updates, which restores Genetec Patroller™ and/or the Sharp(s) to the state they were in before you performed the update. A rollback is usually done for troubleshooting purposes.

You don’t have to be connected to Security Center to perform an update. The update icon indicates that the updates are already downloaded to Genetec Patroller™, they just need to be installed. For example, this means that if you see the icon in the morning when you start your shift, you don’t have to wait for the update to finish before driving out of WiFi range of the Security Center server.


  1. Tap the update icon () in the Genetec Patroller™ notification bar.
    A window appears displaying the available updates.

  2. Tap the Genetec Patroller™ icon (or Sharp icon, if applicable) to proceed with the update.


Genetec Patroller™ shuts down, and restarts when the update is complete.