If you need to troubleshoot potential problems related to the various AutoVu™ components, you can check the status of these components from the Status screen. You can also generate a log file if you need Technical assistance.
What you should know
If some of the information does not fit on your screen, you can swipe the window up and down as needed.
In the main Genetec
Patroller™ window, tap
Status, then tap Diagnostics.
NOTE: The following screenshot is an example. The information displayed in the window varies depending on the Genetec Patroller™ mode you are running.The Diagnostics window provides the following information:
- The state of the component (e.g. green, red, etc).
- Which category the component falls under (e.g. hardware, offload, etc).
- Detailed message about the status of the component.
- If you want to save a diagnostic file to your desktop so that you can send it to Genetec Technical Assistance for troubleshooting your system, click Create diagnostic file.