Troubleshooting: Hotlist or permit list does not update automatically in Genetec Patroller™ - Genetec Patroller™ 6.4

AutoVu Patroller Standalone User Guide 6.4

Applies to
Genetec Patroller™ 6.4
Last updated
Content type
Guides > User guides
English (United States)
Genetec Patroller™

If your Hotlist or permits lists are not updating automatically, you can troubleshoot the issue.

What you should know

CAUSE: There might be a problem with the location or date of the source file.


  • Check the location of the source file.
    If the file was originally imported from a USB key and then moved to a folder on the in-vehicle computer, Genetec Patroller™ will look for the file from the USB key location.
  • Check the date of the source file.
    Patroller will not automatically update a file that has a date that is older than the original import date.