Troubleshooting: Cannot connect to the Sharp camera using Remote Desktop - Sharp Discovery Tool 1.1 | SharpOS 10 or later, 11-K14-331 or later, 12.1 or later | SharpV | SharpX X1S, X2S

AutoVu Sharp Discovery Tool

Applies to
Sharp Discovery Tool 1.1 | SharpOS 10 or later, 11-K14-331 or later, 12.1 or later | SharpV | SharpX X1S, X2S
Last updated
2017-06-13
Content type
Guides
Guides > User guides
Language
English (United States)
Product
SharpV

If you cannot start a Remote Desktop session using the Sharp Discovery Tool, there are steps you can follow to help you troubleshoot the issue.

Procedure

  1. Ensure that the firewall allows the Genetec Production Discovery UDP protocol.
    NOTE:
    • Outbound port: 3389
    • Windows often comes with built-in firewalls, but separate firewall software can also be included in network equipment.
  2. Isolate the camera in a closed environment. If required, connect the camera directly to the computer using a local DHCP.