Troubleshooting: Cannot connect to the Sharp portal - Sharp Discovery Tool 1.1 | SharpOS 10 or later, 11-K14-331 or later, 12.1 or later | SharpV | SharpX X1S, X2S

AutoVu Sharp Discovery Tool
Applies to
Sharp Discovery Tool 1.1 | SharpOS 10 or later, 11-K14-331 or later, 12.1 or later | SharpV | SharpX X1S, X2S
Last updated
2017-06-13
Content type
Guides
Guides > User guides
Language
English
Product
SharpV

If you cannot connect to the Sharp web portal using the Sharp Discovery Tool, there are steps you can follow to help you troubleshoot the issue.

Procedure

  1. Isolate the camera in a closed environment. If required, connect the camera directly to the computer using a local DHCP.
  2. For cameras running SharpOS 10 or SharpOS 11, ensure that the latest version of Silverlight is installed (minimum version: 5.0).