Limitations in AutoVu™ SharpOS 11.7 SR1 - SharpOS 11.7 SR1

AutoVu SharpOS Release Notes 11.7 SR1

Applies to
SharpOS 11.7 SR1
Last updated
Content type
Release notes
English (United States)

Limitations are software or hardware issues that cannot be fixed. For certain limitations, workarounds are documented.

AutoVu™ SharpOS 11.7 SR1 includes the following limitations:

Issue Description
1959887 Tooltips are displayed in the Sharp Portal for a maximum of 6 seconds. Some tooltips contain too much text to be read within the current maximum duration.
Workaround: Hover over the tooltip icon to display the text again.
1962734 When you change the IP address of a Sharp from the camera's Properties tab in the LPR task, the change is not pushed to the Sharp unit.
Workaround: Change the Sharp unit's IP address from the Configuration page in the Sharp Portal.
576756 After upgrading a Sharp that was enrolled under the Archiver, if you turn the Refuse Basic Authentication setting ON, the Sharp might disconnect from the Archiver. To reconnect to the Archiver, you must reset the Sharp Password in the Sharp Portal. Note that you can reset to the original password. A new password is not required.
407113 In certain configurations, there may be a slight increase in the boot time of the Sharp system.
390239 If a Sharp camera that is configured for DHCP mode is connected directly to a computer (not connected to the network), the Sharp camera will be accessible through the alternate IP address (, however, there may be a delay of up to 5 minutes before the Sharp Portal will load. During this time, you may receive the message "Retrieving hardware configuration…".

When using the LPR Manager's discovery port to detect a Sharp camera, using port 5050 will give the following error:

Warning Plate Reader Error initializing the discovery module. System.Net.Sockets.SocketException: Only one usage of each socket address (protocol/network address/port) is normally permitted.

Workaround: Port 5050 is reserved for the logger service. Select a different discovery port in the LPR Manager's Properties tab and in the Sharp Portal.
333249 Accessing the web portal while the Sharp unit is booting might result in a 404 – File or directory not found error page.
Workaround: This is a limitation since the unit’s initialization is not complete. Wait a few minutes and try again.
276559 As of Sharp 11.1, when you add an LPR Processing Unit to the Archiver, all of the video units streams are available regardless of the physical camera connections. This gives you maximum flexibility when re-arranging your cameras because the video units do no need to be re-created. Best practice is to disable the streams you do not need (in the Peripherals tab of the Video Unit). Disabled video streams will no longer be visible under the unit, but they can be re-enabled at a future time if required without needing to add the LPR Processing Unit again.
163653 If a SharpX is in DHCP mode and no DHCP server is present on the network, the SharpX will continuously reboot and you will not be able to configure it to use static mode.
Workaround: On the trunk unit, use a paper clip to press on the Reset button. This will restart the unit with factory default settings.