Updating a Sharp unit from the Sharp Portal - SharpV | SharpOS 13.2

AutoVu™ SharpV Administrator Guide 13.2

Applies to
SharpV | SharpOS 13.2
Last updated
2020-09-16
Content type
Guides
Guides > Administrator guides
Language
English (United States)
Product
SharpOS
SharpV
Version
13.2

To benefit from the most recent security improvements, it is recommended to upgrade the unit's SharpOS and platform software from the Sharp Portal.

Before you begin

What you should know

  • IMPORTANT: When the SharpOS is updated, all plate reads that are stored locally on the SharpV are deleted.
  • You can update the Sharp unit's platform package or SharpOS package.
    Platform package
    Updates Windows 10 with the latest security patches.
    SharpOS package
    Updates the SharpOS installed on the Sharp.
    IMPORTANT:
    • When the SharpOS is updated, all plate reads that are stored locally on the Sharp unit are deleted.
    • If you need to update both the SharpOS software and the platform software, update the SharpOS first.

Procedure

  1. Log on to the Sharp Portal.
  2. To verify that the firmware needs to be updated, click Dashboard > Overview. If Firmware shows the message Out of date, continue with the update steps.
    The following example shows a SharpV unit that can be updated to a more recent SharpOS version.
  3. Download the update package from GTAP. Save the .gpack file on the local machine you are using to log on to the Sharp Portal.
  4. From the Configuration menu, select Maintenance.
  5. In the Packages section, click the Update button for the SharpOS.
  6. In the Update package dialog box, choose when to run the update.
    • Click Now to run the update immediately.
    • Click Specific date to schedule the update for off-peak hours.
  7. Click Add a package, find the update .gpack file, and then click Open.
  8. Acknowledge the warnings and click Update or click Schedule if you set a specific date for the update.
    IMPORTANT: Whether you configure the update for Now or for a Specific date, the package is transferred to the Sharp unit immediately. Do not close or navigate away from the browser page until the transfer is complete.
    The files are transferred to the Sharp unit and the update process begins.
    NOTE: At certain points in the update process, the progress bar might not move for several minutes. It can take up to 30 minutes to complete the update.

    If the update is successful, the new platform version is displayed and the History displays that the update Succeeded.