Troubleshooting: SharpOS package updated but still shows out of date - SharpV | SharpOS 14.2

AutoVu™ SharpV Deployment Guide 14.2

Product
SharpOS
SharpV
Content type
Guides > User guides
Version
14.2
ft:locale
en-US
Last updated
2023-03-14

If you have updated the SharpOS package on your SharpV camera but the Overview page in the Sharp Portal still displays out of date, you can resolve the issue.

Cause

  • If your SharpV unit has a hardware version of G1 or G2 and you update the unit to 13.2 or later, applying the update packages in the incorrect order can result in the SharpOS appearing to be out of date in the Sharp Portal.

Solution

Apply the SharpOS update packages in the correct order. For more information, see Updating a Sharp unit from the Sharp Portal.
NOTE: You do not need to apply the platform update package.