Updating a Sharp unit OS from the Sharp Portal - SharpZ3 | SharpOS 13.7

AutoVu™ SharpZ3 Administrator Guide 13.7
Product
SharpZ3
Content type
Guides > Administrator guides
Version
13.7
Language
English
Last updated
2024-09-06

To benefit from new features and security improvements, it is recommended to upgrade the unit's OS software from the Sharp Portal.

Before you begin

  • Transfer all plate reads that are saved locally on the Sharp unit.
    IMPORTANT: Local plate reads might be lost when updating the SharpZ3 OS.
  • Refer to Supported update paths to ensure you follow the correct sequence for the SharpZ3 OS update.
  • Ensure that all of the SharpZ3 cameras are connected to the ALPR module on the base unit.

What you should know

IMPORTANT:
  • Do not remove power from the unit at any point in the upgrade process.
  • Do not close the browser while the package is being uploaded to the Sharp unit.
  • On a SharpZ3 unit that includes a four-camera ALPR module, each set of two cameras is configured in a separate Sharp Portal, which is available from a link on the Maintenance page. It is recommended that you update both portals with the same SharpZ3 OS package.
  • You should also update the SharpZ3 platform package to the latest release. For more information, see the SharpZ3 Platform Release Notes.

Procedure

  1. Log on to the Sharp Portal.
  2. Download the update package from GTAP. Save the .gpack file on the local machine that you are using to log on to the Sharp Portal.
  3. From the Configuration menu, select Maintenance.
  4. In the Packages section, click the Update button for the SharpZ3 OS.
  5. In the Update package dialog box, choose when to run the update.
    • Click Now to run the update immediately.
    • Click Specific date to schedule the update for off-peak hours.
  6. Click Add a package, find the update .gpack file for the OS, and then click Open.
    NOTE: The new and old file names must match.
  7. Acknowledge the warnings and click Update or click Schedule if you set a specific date for the update.
    IMPORTANT: Whether you configure the update for Now or for a Specific date, the package is transferred to the Sharp unit immediately. Do not close or navigate away from the browser page until the transfer is complete.
    Update package window with the SharpZ3 OS .gpack file selected.
    The files are transferred to the Sharp unit and the update process begins.
    NOTE: At certain points in the update process, the progress bar might not move for several minutes. It can take up to 30 minutes to complete the update.

    When the installation is finished, the new platform version is displayed and the History displays that the update Succeeded.

    Packages window showing the updates were successful.

After you finish

If you are updating a SharpZ3 system that includes a four-camera ALPR module, each group of two cameras is configured on a separate Sharp Portal. It is recommended that you update both portals at the same time. A link is provided at the top of the Maintenance page to direct you to the second Sharp Portal.
Sharp Portal - Maintenance page showing