Troubleshooting: Wheel images are not displayed in Genetec Patroller™ - SharpZ3 | SharpOS 13.4

AutoVu™ SharpZ3 Deployment Guide 13.4

Applies to
SharpZ3 | SharpOS 13.4
Last updated
2023-02-03
Content type
Guides > Deployment guides
Language
English
Product
SharpOS
SharpZ3
Version
13.4

For patrol vehicles that are equipped with wheel imaging cameras, if wheel images are not displayed with license plate hits in Genetec Patroller™, you can troubleshoot the issue.

What you should know

It is normal to see some condensation inside the dome of the wheel imaging camera. Condensation generally dissipates due to residual heat from the camera and increased air flow during the patrol.

Procedure

  1. Verify that the wheel imaging camera cables are connected to the Aux PoE expansion module on the SharpZ3 base unit. For more information, see SharpZ3 Aux PoE expansion module connections.
  2. Check the cable connector and verify that water has not infiltrated the RJ45 plug.
  3. Verify that the wheel imaging cameras are associated with the SharpZ3 cameras. For more information, see Associating wheel-imaging cameras with SharpZ3 camera units.
  4. Verify that the camera feeds are available in the Sharp Portal. For more information, see Viewing camera feeds in the SharpOS 13.4 Sharp Portal.