To assist the troubleshooting of your Axis Powered by Genetec device, you can download
its diagnostic logs.
What you should know
Diagnostic logs can be downloaded only when the Synergis™ Softwire app is running. If
the app is inactive, you need to access the diagnostic logs as part of the Axis server report.
For more information, see
The device interface > System > Logs in the
Axis Powered
by Genetec Help.
Procedure
-
Go to the Powered by Genetec page.
-
Click the Logs tab.
-
In the Download diagnostic logs section, do the following:
- Click Download all to download all the log files, including
the archived and obsolete logs.
- Click Download audit logs to only download the audit
logs.
Results
The download might take several minutes, depending on the log size. The downloaded logs
are consolidated into a single file named after the Axis Powered by Genetec unit, followed by
the timestamp of the download. To view the contents, simply double-click the file.
