Bosch panel is displayed as offline in Security Center - Bosch intrusion panel 4.4

Bosch Intrusion Panel Extension Guide 4.4.1

Applies to
Bosch intrusion panel 4.4
Last updated
2023-08-29
Content type
Guides > Plugin and extension guides
Language
English
Product
Bosch intrusion panel
Version
4.4

If Bosch panel is displayed as offline in Security Center, it could be an indication of connectivity issues between the intrusion manager role and the panel.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Possible symptoms:

In the Intrusion detection task, the panel is displayed in offline mode in the entity browser.

Cause

A connectivity issue between panel and intrusion manager role.

Solutions

Solution 1: Check the network connection between the panel and intrusion manager, particularly if the panel is not installed on a local network.

Solution 2: Make sure the enrollment settings in the plugin match the settings on the Bosch panel. This includes the IP address, automation mode, port, and passcode.

Solution 3: The Bosch panel has been programmed with the incorrect automation settings in the Bosch Remote Programming Software (RPS).

Solution 4: Make sure that only one Security Center is connected to the panel.