Although you can use the native command to acknowledge a CCURE 9000 alarm (XFEvent), when you use the command you can include a custom start time, end time, priority, and instructions.
Before you begin
- Understand how your CCURE 9000 Access Control plugin has been configured to handle alarm acknowledgments. See Configuring alarm behavior for the CCURE 9000 Access Control plugin.
What you should know
- The plugin database records that an alarm was acknowledged; but the CCURE 9000
system stores all information about the alarm acknowledgment.NOTE: When an alarm is triggered and acknowledged in Security Desk, the alarm does not reappear in the Alarm monitoring task if it is triggered again by a lower-priority cause.
- An acknowledgment contains a start time, end time, priority level, and instructions.
- If you use the native command, the start and end time are when the user clicked the
command, the priority is 201, and there are no instructions.
- If you use the command, you can define the start and end times, change the priority, and add instructions. For details about these settings, refer to the CCURE 9000 documentation.
- Alarms do not reappear after being acknowledged even if the Acknowledge while causes are active option is disabled in Security Center and the CCURE 9000 system.
Procedure
-
In the tile, right-click the CCURE 9000 alarm, and then select .
-
In the Acknowledge dialog box, set any of the following,
Start, End,
Priority, and add
Instructions.
