The CCURE 9000 Access Control plugin 3.8.0 includes the following known limitations.
| Issue | First reported in | Description |
|---|---|---|
| 2960935 | CCURE 9000 Access Control 3.7.0 | When running CCURE 9000 2.90, the event messages for manual
actions do not include the names of the users who perform those actions. Workaround: Check the CCURE 9000 Access Control manual action
activity trails task in Security Desk.
|
| 2930188 | CCURE 9000 Access Control 3.6.1 | When an alarm is triggered and acknowledged in Security Desk, the alarm does not reappear in the Alarm monitoring task if it is triggered again by a lesser-priority cause. |
| 2367980 | CCURE 9000 Access Control 3.6 | Security Desk freezes while updating XFEvents on systems that are running the
CCURE 9000 Access Control
plugin and Genetec Clearance™. Workaround: Uninstall Clearance.
|
| 2355826 | CCURE 9000 Access Control 3.6 | CCURE 9000 event templates are not imported into Security Center. |
| 2354342 | CCURE 9000 Access Control 3.6 | By default, the status of XFEvents is not updated automatically. Workaround: Either refresh the XFEvents manually or enable automatic event
synchronization.
|
| 2349347 | CCURE 9000 Access Control 3.6 | After the plugin role fails over, some hardware entities show as offline, which
does not accurately reflect their current state. Workaround: For Hardware, areas, and zones, switch
Automatically synchronize when connected to
ON, so that after a fail over, the hardware entities
are updated.
|
| 2181423 | CCURE 9000 Access Control 3.5 | The Active manual actions task is only supported by CCURE 9000 2.6 and higher. |
| 2177340 | CCURE 9000 Access Control 3.5 | You can acknowledge an alarm in Security Desk, but have the acknowledgment
refused by CCURE 9000 if the alarm hasn't been responded to
appropriately. When this occurs, the Security Desk operator is not notified. Workaround: Respond to the alarm with the required actions before
acknowledging the alarms.
|
| 2138461 | CCURE 9000 Access Control 3.5 | In Security Center, alarms and events rank 1 as the highest priority and 255 as the lowest priority. In CCURE 9000, events rank 255 as the highest priority and 0 as the lowest priority. |
| 2136876 | CCURE 9000 Access Control 3.5 | Antipassback and other door controller-level settings must be configured in CCURE 9000. Changes made to values in Security Center are not pushed to CCURE 9000. |
| 128133 | CCURE 9000 3.0 | The Pre-Alarm Time option in the CCURE 9000 Administration Station is not supported in Security Center. Workaround: In Security Center
Config Tool, set the length of time
in the Time to record before an event option in the
Camera recording page of the Archiver, or in the
Recording page of specific camera entities.
|
| 114152 | CCURE 9000 3.0 | If you are using a multi-tile view in CCURE 9000, the
playback button is disabled. Workaround: Refresh the camera
tile.
|
| 113458 | CCURE 9000 3.0 | Access control units imported from CCURE 9000 are not included in Health statistics. |
| 113455 | CCURE 9000 3.0 | The following actions are not supported with CCURE 9000
entities:
|
| 113454 | CCURE 9000 3.0 |
CCURE 9000 data is not included in the following reports:
|
| 104008 | CCURE 9000 3.0 | When you unlock a door from the CCURE 9000 system using an access granted event, the lock status of the door in the door widget is not updated in Security Desk. |