Plugin cannot connect to the CCURE 9000 server - CCURE Access Control 3.8.0

Symptom

When the plugin role cannot connect to the CCURE 9000 server, it turns yellow and reports a connection error message in the Diagnostics window.

Causes

Connection issues can occur for the following reasons:

• The IP address configured for the plugin role is incorrect.
• The port configured on the plugin role does not match the port configured on the proxy service.
• Your network devices are configured to block the port.
• The required services are not running.

Solutions

• In the Properties page of the plugin role, ensure that the Server and Port fields are set with the correct values.
• If you get an error message indicating that the port on the proxy side is already used:
  1. Change the port number to a value that is not used.
  2. Make sure to change the port number used on the CCURE 9000 server to match the one configured in the plugin.
• Use the ping command to verify that the IP address of the CCURE 9000 server is reachable from the plugin role server.
• Make sure that the routers and switches on your network are not blocking the communications port.
• Make sure that the proxy service is running on the CCURE 9000 server.
• Make sure that the Tyco services and applications are running on the CCURE 9000 server.