Configuring alarm and event behavior for the CCURE Access Control plugin - CCURE 3.5

You can configure what conditions trigger an alarm, how acknowledging an alarm in Security Center affects the corresponding event in the CCURE 9000 system, which users receive alarm notifications, and which events to ignore.

1. From the Config Tool home page, open the Plugins task.
2. In the Plugins task, select the plugin role from the entity browser, and click the Properties tab.
3. Enter a value in the Grace period option for events received from the CCURE 9000 system.
   Events received within the grace period are treated normally; they display in the event list of the Monitoring task, are recorded in the database, and trigger any associated event-to-actions. Events older than the grace period are only recorded in the database.
4. From the Alarm trigger list, choose the condition in CCURE 9000 that triggers an alarm or custom event in Security Center.

   Active status

   This is the default setting. When a CCURE 9000 event becomes active, the corresponding alarm or custom event is triggered in Security Center. When an CCURE 9000 event becomes inactive, the corresponding alarm is acknowledged in Security Center.

   Acknowledged status

   When a CCURE 9000 event must be acknowledged, an alarm is triggered in Security Center. When the CCURE 9000 event no longer requires acknowledgment, the corresponding alarm is acknowledged in Security Center.

5. Configure how alarm acknowledgment works in Security Center:

   Acknowledge from Security Center

   When this setting is ON and a user acknowledges a CCURE alarm in Security Desk, then the corresponding event is acknowledged in the CCURE 9000 software.

   When this setting is OFF, the acknowledge alarm command is unavailable in Security Desk, so users must acknowledge the corresponding event in the CCURE 9000 software.

   Acknowledge while causes are active

   When this setting is ON, you can force the acknowledgment of an alarm even if the alarm has an active cause. This option is only available when the Acknowledge from Security Center option is on.

   When this setting is OFF, you can only clear alarms that have no causes. If an alarm has an active cause and the alarm is acknowledged in Security Center, the alarm is cleared, and then reappears. For this reason, it is recommended to always review the causes of an alarm before you clear it.

   Acknowledge and clear

   When this setting is ON and a user acknowledges an alarm in Security Desk, the corresponding event is acknowledged and cleared in the CCURE 9000 software. Alarms that have active causes cannot be acknowledged.

   When this setting is OFF, users must first acknowledge the alarm, and then clear the alarm.

   Clear while causes are active

   When this setting is ON, users can clear alarms from Security Desk, even if the alarm has active causes. The alarms are also cleared in the CCURE 9000 software.

   When this setting is OFF, the clear option is unavailable in Security Desk for an alarm until all causes are cleared.

6. In Alarm recipients, add the users to notify when an alarm occurs.
   If the list is empty, when an alarm is triggered in Security Center, no users are notified.
   From the plugin role's Properties page, alarm recipients can only be added at the time alarm entities are first created. Any modification to the recipients list later, will have no effects on already created alarms.
7. In Alarm partitions list, select the partitions to which the alarm entities will be added when created by the plugin.
   Alarms created by the plugin are always members of the those partitions. Partitions added using the Alarms task will be removed by the plugin when modifying Alarm partitions.
8. Select the events to receive and ignore.
   • To ignore an event, clear the check box next to that event.
   • To receive an event, select the check box next to that event.
9. Click Apply.