Product compatibility indicates that the product can support and run with specific versions of other products.
To be eligible for technical support, you must install the Security Center and third-party software versions that are listed as certified or supported by design in the following table.
Plugin | Third-party version | Certified Security Center version |
---|---|---|
CCURE Access Control 3.5 | Certified:
Supported by design:
|
Certified:
Supported by design:
|
Product compatibility indicates that the product supports and
can run with specific versions of other products. A product is compatible when it meets
one of the following certification levels:
- Certified
- Genetec Inc. has tested and validated the product.
- Supported by design
- The product has similar characteristics or is a newer version of a certified
version, but Genetec Inc. has
not tested or validated the product.NOTE: Service releases and minor versions of a major release are supported by design. For example, if 5.7 SR2 is listed, then SR3 and subsequent service releases for 5.7 are supported. If a major release is not listed, then it is not supported.
IMPORTANT:
- Only iSTAR controllers with their relevant entities (iSTAR doors, iSTAR readers, iSTAR
inputs/outputs, and so on) are supported and certified by Genetec Inc.NOTE: Other device types such as apC controllers with their relevant entities (apC doors, apC readers, apC inputs/outputs, and so on) are not supported.