Troubleshooting: Plugin cannot connect to the CCURE 9000 server - CCURE 3.5

CCURE Access Control Plugin Guide 3.5

Applies to
CCURE 3.5
Last updated
2019-12-16
Content type
Guides
Guides > Plugin and extension guides
Language
English
Product
C•CURE 9000 Access Control
Version
3.5

If the plugin cannot connect to the CCURE 9000 server, verify that the IP address and port properties are properly set.

What you should know

Connection issues typically occur when IP addresses or ports are not configured properly, or when the network is blocking packets from being exchanged between two endpoints. When this situation occurs, the plugin role turns yellow and provides an connection error message.

Procedure

  1. From the Config Tool home page, open the Plugins task.
  2. In the Plugins task, click Add an entity (), and select Plugin.
    The plugin creation wizard opens.
  3. Check that the Server and Port fields are set with the correct values.
  4. If you get an error message indicating that the port is already used:
    1. Change the port number to a value that is not used, and then click Apply.
    2. Make sure to change the port number used on the CCURE server to match the one configured in the plugin.
  5. If you still observe an issue, verify that the IP address of the CCURE 9000 server is reachable from the server on which the plugin role is running.
    You can verify this using the ping command.
  6. Make sure that the port is not being blocked anywhere on the network.