If you see that some CCURE 9000 entities or events are missing in
Security
Center, or that the synchronization
does not occur at all, try to solve the issue by starting a synchronization
manually.
Before you begin
Make sure that a connection is established between
Security
Center and the
CCURE 9000
server.
What you should know
Synchronization issues typically occur when the
CCURE access control plugin and the
CCURE 9000 server run incompatible versions, or when a disconnection
occurs while a synchronization is in progress.
Procedure
-
Make sure that the plugin and the CCURE 9000 server are compatible.
-
From the Config
Tool home
page, open the Plugins task.
-
Select the CCURE Access Control plugin from the entity browser, and click
the Synchronization tab.
-
Click the Refresh () button under C•CURE 9000 synchronized
objects,
and verify that the number of entities currently synchronized matches the number
of entities (objects) in CCURE 9000.
-
If the number of entities does not match, or if there is no entity at all being
synchronized, click Start synchronization.
To see the progress of the synchronization, click
, next to the
synchronization
State.
-
Verify in Synchronization
details
that the synchronization completed successfully, that is, all entities have been
synchronized.
-
If the problem still persists, restart the plugin role.
-
Restart the server on which the plugin role is running.