Although you can use the native Alarm > Acknowledge command to acknowledge a CCure alarm (XFEvent), when you use the CCURE > Acknowledge command you can include a custom start time, end time, priority, and instructions.
Before you begin
- Understand how your CCure plugin has been configured to handle alarm acknowledgments. See Configuring alarm behavior for the CCURE Access Control plugin.
What you should know
- The plugin database records that an alarm was acknowledged; but the CCure 9000 system stores all information about the alarm acknowledgment.
- An acknowledgment contains a start time, end time, priority level, and instructions.
- If you use the native Alarm > Acknowledge command, the
start and end time are when the user clicked the command, the priority is 201,
and there are no instructions.
- If you use the CCure > Acknowledge command, you can define the start and end times, change the priority, and add instructions. For details about these settings, refer to the CCURE 9000 documentation.
Procedure
-
In the tile, right-click the CCure alarm, and then select CCure 9000
> Acknowledge.
-
In the Acknowledge dialog box, set any of the following,
Start, End,
Priority, and add
Instructions.
