Troubleshooting: Cannot receive CCURE 9000 events - CCURE 3.6

CCURE Access Control Plugin Guide 3.6
Product
C•CURE 9000 Access Control
Content type
Guides > Plugin and extension guides
Version
3.6
Language
English
Last updated
2021-07-29

CCURE 9000 events are not displayed in Security Center although they are activated in CCURE 9000.

What you should know

This issue typically occurs when the events are disabled in the plugin configuration.

Procedure

  1. From the Config Tool home page, open the Plugins task.
  2. In the Plugins task, click Add an entity (), and select Plugin.
    The plugin creation wizard opens.
  3. In Events, make sure that the events and alarms you want triggered in Security Center are selected.
  4. In the Monitoring task of Security Desk, make sure that you are monitoring the entities for which you should receive events.
  5. If you still cannot receive CCURE 9000 events, restart the plugin role.
  6. Restart the server on which the plugin role is running.