Although you can use the nativecommand to acknowledge a CCURE alarm (XFEvent), when you use the command you can include a custom start time, end time, priority, and instructions.
Before you begin
- Understand how your CCURE plugin has been configured to handle alarm acknowledgments. See Configuring alarm behavior for the CCURE Access Control plugin.
What you should know
- The plugin database records that an alarm was acknowledged; but the CCURE 9000
system stores all information about the alarm acknowledgment.NOTE: When an alarm is triggered and acknowledged in Security Desk, the alarm does not reappear in the Alarm monitoring task if it is triggered again by a lower-priority cause.
- An acknowledgment contains a start time, end time, priority level, and instructions.
- If you use the native
- If you use the command, you can define the start and end times, change the priority, and add instructions. For details about these settings, refer to the CCURE 9000 documentation.
- From the Security Desk homepage, open the Alarm monitoring task.
- Double-click or drag an alarm from the alarm list to view the alarm video in a tile. The video is displayed with a colored overlay that provides the alarm details.
In the tile, right-click the CCURE alarm, and then select
In the Acknowledge dialog box, set any of the following,
Priority, and add
The alarm acknowledgment is sent immediately to the CCURE 9000 system.