Acknowledging a CCURE alarm - CCURE 3.7

CCURE Access Control Plugin Guide 3.7.0

Applies to
CCURE 3.7
Last updated
2021-10-28
Content type
Guides > Plugin and extension guides
Language
English (United States)
Product
CCURE
Version
3.7

Although you can use the native Alarm > Acknowledge command to acknowledge a CCURE alarm (XFEvent), when you use the CCURE > Acknowledge command you can include a custom start time, end time, priority, and instructions.

Before you begin

What you should know

  • The plugin database records that an alarm was acknowledged; but the CCURE 9000 system stores all information about the alarm acknowledgment.
    NOTE: When an alarm is triggered and acknowledged in Security Desk, the alarm does not reappear in the Alarm monitoring task if it is triggered again by a lower-priority cause.
  • An acknowledgment contains a start time, end time, priority level, and instructions.
  • If you use the native Alarm > Acknowledge command, the start and end time are when the user clicked the command, the priority is 201, and there are no instructions.
  • If you use the CCURE > Acknowledge command, you can define the start and end times, change the priority, and add instructions. For details about these settings, refer to the CCURE 9000 documentation.

Procedure

  1. From the Security Desk homepage, open the Alarm monitoring task.
  2. Double-click or drag an alarm from the alarm list to view the alarm video in a tile. The video is displayed with a colored overlay that provides the alarm details.
  3. In the tile, right-click the CCURE alarm, and then select CCURE 9000 > Acknowledge.
  4. In the Acknowledge dialog box, set any of the following, Start, End, Priority, and add Instructions.
  5. Click OK.
    The alarm acknowledgment is sent immediately to the CCURE 9000 system.