Card Synchronization plugin components are missing in Security Desk - Card Synchronization 3.2

Card Synchronization Plugin Guide 3.2

Applies to
Card Synchronization 3.2
Last updated
Content type
Guides > Plugin and extension guides
Card Synchronization
Plugin and extension guides

You installed the Card Synchronization plugin on your system, but you do not see the Traka report task and the Traka monitoring task on the Security Desk home page.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions in this section.

Possible symptoms:

  • In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.

Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the plugin on your local computer.

Solution 2: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and check the list for entries that begin with Genetec.Plugins.

Solution 3: Confirm that your system has a license (certificate) for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, check the list for the name of the plugin, and make sure that there are enough certificates available.