Downloading support information for your Cloud Link Roadrunner unit - Cloud Link Roadrunner 3.1.0

Cloud Link Roadrunner™ User Guide 3.1.0
Product
Cloud Link Roadrunner
Content type
Guides > User guides
Version
3.1
Release
3.1.0
Language
English
Last updated
2024-07-22

To simplify troubleshooting your Cloud Link Roadrunner™ unit, you can download a single file containing all the information you need to provide Genetec™ Technical Support with from the Cloud Link Roadrunner™ Portal .

What you should know

The engineering archive file is an encrypted .gen file that only Genetec Technical Support can decrypt. The archive file contains all logs and a backup of the unit's configuration.

Procedure

  1. Log on to the Cloud Link Roadrunner unit.
  2. Click Maintenance > Download diagnostic logs.
  3. Do one of the following:
    • Click Download engineering archive.
    • In the Logs section, select specific categories of logs to download, and then click Download selected log types.
    • Click the Advanced tab, expand the categories and select specific logs to download, and then click Download selected log files.
    Download diagnostic logs page in the Cloud Link Roadrunner Portal.
    The file is downloaded.
  4. Save the file to provide to Genetec Technical Support.