Configuring Genetec Mission Control™ Incidents for CCURE 9000 Access Control - This guide provides recommended best practices for working with Genetec Mission Control™ incidents in conjunction with CCURE 9000 Access Control plugin.

You can use a single Security Center event in place of multiple alarms as an incident trigger.

1. From the Incident configuration task, select your incident and open the Triggers tab.
2. Click Add event ().
   The Event qualifying rule dialog box opens.
3. Select the event type that is required to trigger the incident.
4. Click Save.

Example

Incident trigger for a Door forced open event:

You can add entities associated with incident triggers to a map to visualize triggered incidents in the Incident monitoring task.

1. From the Config Tool homepage, open the Map designer task.
2. Open an existing map or create a new map. For more information, see Creating maps.
3. In the Entities section, click Area view () to add map objects.
4. Add the required entities to your map and click Save.
   
   

Results

When incidents are triggered on the configured entities, they are visible on the map in the Incident monitoring task.

NOTE: After configuring the incident trigger with Security Center events and adding the required entities to your map, operators will not see the XFEvent entity in their monitoring tasks.

You can use custom fields in incident configuration to provide operators with additional information when responding to incidents.

1. Create a custom field or configure an existing one. For more information, see Creating custom fields.
2. Go to the Area view task, select an entity and open the Custom fields tab.
3. Enter the desired value in the custom field and click Apply.
4. Go to the Incident configuration task to create an incident and configure its trigger. For more information, see Configuring incident triggers for Mission Control.
5. In the Automation tab, configure a conditional activity for the incident by using the custom field.

Apart from custom fields, you can also provide additional information about the incident or its attached entities to operators by adding a support documents to the incident.

1. From the Config Tool homepage, open the Incident configuration task.
2. In the Document management view, add your support document. For more information, see Adding support documents for Mission Control.
   For the document to appear with incidents in the selected location, configure the Location field accordingly.
   
   

You can import all compatible entities from the CCURE 9000 Access Control server into Security Center using synchronization.

1. From the Config Tool homepage, open the Plugins task.
2. Select the CCURE 9000 Access Control plugin from the entity browser, and click the Synchronization tab.
3. Expand the Synchronization options section and click Add partition membership for synchronized entities () under the Entity partitions list.
   
   A window with a list of available Security Center partitions opens.
4. Select a Security Center partition and click OK.
   
   
   

   All synchronized CCURE 9000 Access Control entities, except XFEvents, will be added to the Security Center partitions that are listed in the Entity partition section. You can assign XFEvents to partitions from the Alarm and events page. For more information, see About partitions.
5. Expand the Synchronization details section, and then click the Manual synchronization button.
   
   
   

   In the Manual synchronization dialog box, choose the entities you want to synchronize.

   IMPORTANT: For the first synchronization, it is recommended to synchronize one type of entity at a time.

   
   
   

   Partitions

   • Turn off the Partitions filter to synchronize all CCURE 9000 Access Control partitions. This is the default setting.
   • Turn on the Partitions filter, and select the specific CCURE 9000 Access Control partitions to synchronize. Warning: If you turn on the filter without selecting a CCURE 9000 Access Control partition, nothing is imported.

   Events

   Turn on Events to get all existing XFEvents. All synchronized XFEvents are listed in the Alarms and events page of the CCURE 9000 Access Control plugin role. Note: XFEvents are not added to the Security Center partition that is selected in the synchronization options above.

   Hardware, areas and zones

   • Turn on Hardware, areas and zones to get all existing panels, readers, doors, areas, and zones from the CCURE 9000 Access Control software.
   • Turn on Inputs to get all available inputs on the CCURE 9000 Access Control panels.
   • Turn on Outputs to get all available outputs on the CCURE 9000 Access Control panels.

   Personnel

   • Turn on Personnel to synchronize CCURE 9000 Access Control personnel as Security Center cardholders. Basic personnel data like first and last name is imported. For a full list of imported data, see Synchronized CCURE 9000 cardholder properties.
   • Turn on Disabled to get personnel that are disabled in the system.
   • Turn on Pictures to get the personnel photos. Choose either a full or thumbnail image.
   • Turn on Customer labels to get the custom fields for the personnel.
   • Turn on User defined fields to get the fields created for the personnel.

   Journal

   To retrieve the CCURE 9000 Access Control event logs after the plugin reconnects to the system, turn on Automatically synchronize when connected, and then specify how many days of logs to retrieve. These events are stored in the plugin database and can be viewed using the report tasks in Security Desk. This includes XFEvents configured for custom events in Security Center. Events that occur during the offline grace period are triggered and stored in the plugin database. For more information on the offline grace period, see Configuring the offline grace period for alarms and events.

   

6. Click OK, and then Apply.
   To see the progress of the synchronization, click , next to the synchronization State.