Blackberry's CylancePROTECT uses machine learning to detect abnormal activity on your system and to prevent threats from viruses, malware, ransomware, and malicious websites. Since it uses little computing power, CylancePROTECTdoes not affect the smooth running of Genetec™ appliances, allowing you to benefit from proactive threat detection without monopolizing crucial computer resources. In addition, with no Internet connection or signature updates required, CylancePROTECTprotects remote endpoints connected to the Genetec™ system.
Online modeWhen CylancePROTECT is online, it is able to report its status and receive policy updates from Blackberry. Online mode requires an active Internet connection.
When CylancePROTECT is offline, your CylancePROTECT appliance continues to be protected from threats. However, it does not receive policy updates from Blackberry. When the Internet is unavailable, CylancePROTECT automatically switches to Offline mode.
Installing CylancePROTECT on a Genetec™ appliance
By installing CylancePROTECT on your Genetec™ Servers and client workstations, you can help protect your systems against known and unknown threats.
Before you begin
- Have the activation code that was sent by email along with this procedure.
- Make sure the target computer is connected to the Internet and can Ping www.genetec.com.
What you should know
If you encounter errors during the installation, create a case on the Genetec™ Technical Assistance portal at https://gtap.genetec.com.
Download the installer:
- Open the GTAP Product Download page.
- From the Download Finder list, select CylancePROTECT.
- Click and save CylanceInstaller_v1.0_x64.exe.
- On the Genetec™ appliance, run CylanceInstaller_v1.0_x64.exe.
- When prompted by User Account Control, allow the CylanceInstaller app to make changes to your device.
Enter your activation code.
The code is validated and the installation runs.
- When the installation is completed, close the command prompt.
From the Windows Start menu, open the
Cylance folder, then select
When installed and connected, the CylancePROTECT icon in the Windows Taskbar shows that your computer is Safe.
After you finish
Uninstalling CylancePROTECT from a Genetec™ appliance
If you no longer want to use CylancePROTECT to protect your Genetec™ Server or workstation, you can uninstall it easily.
What you should know
To uninstall CylancePROTECT:
- On a Streamvault™ appliance, open SV Control Panel, click the CylancePROTECT page, and then select Turn off.
- On a Genetec™ Server or workstation, from the Windows Control Panel, select Programs and Features, and then uninstall CylancePROTECT.
Activation limit reached
The installation of CylancePROTECT failed and you see the error message Activation limit reached.
If you want to install CylancePROTECT on additional Genetec™ appliances, you must order a new activation code.
- Contact Genetec™ Customer Service at firstname.lastname@example.org.
- Order the following part numbers:
Common installer error codes
If you encounter errors when installing or uninstalling CylancePROTECT, refer to this list of common Windows Installer errors for a solution. If a solution is not obvious, contact us to open a support case on the Genetec™ Technical Assistance portal at https://gtap.genetec.com.
The following table lists the error codes that can be reported by the Microsoft Windows installer. The source of this list is at https://docs.microsoft.com/en-us/windows/win32/msi/error-codes?redirectedfrom=MSDN
|Error code||Error number||Description|
|ERROR_SUCCESS||0||The action completed successfully.|
|ERROR_INVALID_DATA||13||The data is invalid.|
|ERROR_INVALID_PARAMETER||87||One of the parameters was invalid.|
|ERROR_CALL_NOT_IMPLEMENTED||120||This value is returned when a custom action attempts to call a function that cannot be called from custom actions. The function returns the value ERROR_CALL_NOT_IMPLEMENTED. Available beginning with Windows Installer version 3.0.|
|ERROR_APPHELP_BLOCK||1259||If Windows Installer determines a product might be incompatible with the current operating system, it displays a dialog box informing the user and asking whether to try to install anyway. This error code is returned if the user chooses not to try the installation.|
|ERROR_INSTALL_SERVICE_FAILURE||1601||The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered.|
|ERROR_INSTALL_USEREXIT||1602||The user cancels installation.|
|ERROR_INSTALL_FAILURE||1603||A fatal error occurred during installation.|
|ERROR_INSTALL_SUSPEND||1604||Installation suspended, incomplete.|
|ERROR_UNKNOWN_PRODUCT||1605||This action is only valid for products that are currently installed.|
|ERROR_UNKNOWN_FEATURE||1606||The feature identifier is not registered.|
|ERROR_UNKNOWN_COMPONENT||1607||The component identifier is not registered.|
|ERROR_UNKNOWN_PROPERTY||1608||This is an unknown property.|
|ERROR_INVALID_HANDLE_STATE||1609||The handle is in an invalid state.|
|ERROR_BAD_CONFIGURATION||1610||The configuration data for this product is corrupt. Contact your support personnel.|
|ERROR_INDEX_ABSENT||1611||The component qualifier not present.|
|ERROR_INSTALL_SOURCE_ABSENT||1612||The installation source for this product is not available. Verify that the source exists and that you can access it.|
|ERROR_INSTALL_PACKAGE_VERSION||1613||This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.|
|ERROR_PRODUCT_UNINSTALLED||1614||The product is uninstalled.|
|ERROR_BAD_QUERY_SYNTAX||1615||The SQL query syntax is invalid or unsupported.|
|ERROR_INVALID_FIELD||1616||The record field does not exist.|
|ERROR_INSTALL_ALREADY_RUNNING||1618||Another installation is already in progress. Complete that installation before proceeding with this install.|
|ERROR_INSTALL_PACKAGE_OPEN_FAILED||1619||This installation package could not be opened. Verify that the package exists and is accessible, or contact the application vendor to verify that this is a valid Windows Installer package.|
|ERROR_INSTALL_PACKAGE_INVALID||1620||This installation package could not be opened. Contact support to verify that this is a valid Windows Installer package.|
|ERROR_INSTALL_UI_FAILURE||1621||There was an error starting the Windows Installer service user interface. Contact your support personnel.|
|ERROR_INSTALL_LOG_FAILURE||1622||There was an error opening installation log file. Verify that the specified log file location exists and is writable.|
|ERROR_INSTALL_LANGUAGE_UNSUPPORTED||1623||This language of this installation package is not supported by your system.|
|ERROR_INSTALL_TRANSFORM_FAILURE||1624||There was an error applying transforms. Verify that the specified transform paths are valid.|
|ERROR_INSTALL_PACKAGE_REJECTED||1625||This installation is forbidden by system policy. Contact your system administrator.|
|ERROR_FUNCTION_NOT_CALLED||1626||The function could not be executed.|
|ERROR_FUNCTION_FAILED||1627||The function failed during execution.|
|ERROR_INVALID_TABLE||1628||An invalid or unknown table was specified.|
|ERROR_DATATYPE_MISMATCH||1629||The data supplied is the wrong type.|
|ERROR_UNSUPPORTED_TYPE||1630||Data of this type is not supported.|
|ERROR_CREATE_FAILED||1631||The Windows Installer service failed to start. Contact your support personnel.|
|ERROR_INSTALL_TEMP_UNWRITABLE||1632||The Temp folder is either full or inaccessible. Verify that the Temp folder exists and that you can write to it.|
|ERROR_INSTALL_PLATFORM_UNSUPPORTED||1633||This installation package is not supported on this platform. Contact your application vendor.|
|ERROR_INSTALL_NOTUSED||1634||Component is not used on this machine.|
|ERROR_PATCH_PACKAGE_OPEN_FAILED||1635||This patch package could not be opened. Verify that the patch package exists and is accessible, or contact the application vendor to verify that this is a valid Windows Installer patch package.|
|ERROR_PATCH_PACKAGE_INVALID||1636||This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package.|
|ERROR_PATCH_PACKAGE_UNSUPPORTED||1637||This patch package cannot be processed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.|
|ERROR_PRODUCT_VERSION||1638||Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs in Control Panel.|
|ERROR_INVALID_COMMAND_LINE||1639||Invalid command line argument.|
|ERROR_INSTALL_REMOTE_DISALLOWED||1640||The current user is not permitted to perform installations from a client session of a server running the Terminal Server role service.|
|ERROR_SUCCESS_REBOOT_INITIATED||1641||The installer has initiated a restart. This message is indicative of a success.|
|ERROR_PATCH_TARGET_NOT_FOUND||1642||The installer cannot install the upgrade patch because the program being upgraded may be missing or the upgrade patch updates a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.|
|ERROR_PATCH_PACKAGE_REJECTED||1643||The patch package is not permitted by system policy.|
|ERROR_INSTALL_TRANSFORM_REJECTED||1644||One or more customizations are not permitted by system policy.|
|ERROR_INSTALL_REMOTE_PROHIBITED||1645||Windows Installer does not permit installation from a Remote Desktop Connection.|
|ERROR_PATCH_REMOVAL_UNSUPPORTED||1646||The patch package is not a removable patch package. Available beginning with Windows Installer version 3.0.|
|ERROR_UNKNOWN_PATCH||1647||The patch is not applied to this product. Available beginning with Windows Installer version 3.0.|
|ERROR_PATCH_NO_SEQUENCE||1648||No valid sequence could be found for the set of patches. Available beginning with Windows Installer version 3.0.|
|ERROR_PATCH_REMOVAL_DISALLOWED||1649||Patch removal was disallowed by policy. Available beginning with Windows Installer version 3.0.|
|ERROR_INVALID_PATCH_XML||1650||The XML patch data is invalid. Available beginning with Windows Installer version 3.0.|
|ERROR_PATCH_MANAGED_ADVERTISED_PRODUCT||1651||Administrative user failed to apply patch for a per-user managed or a per-machine application that is in advertise state. Available beginning with Windows Installer version 3.0.|
|ERROR_INSTALL_SERVICE_SAFEBOOT||1652||Windows Installer is not accessible when the computer is in Safe Mode. Exit Safe Mode and try again or try using System Restore to return your computer to a previous state. Available beginning with Windows Installer version 4.0.|
|ERROR_ROLLBACK_DISABLED||1653||Could not perform a multiple-package transaction because rollback has been disabled. Multiple-Package Installations cannot run if rollback is disabled. Available beginning with Windows Installer version 4.5.|
|ERROR_INSTALL_REJECTED||1654||The app that you are trying to run is not supported on this version of Windows. A Windows Installer package, patch, or transform that has not been signed by Microsoft cannot be installed on an ARM computer.|
|ERROR_SUCCESS_REBOOT_REQUIRED||3010||A restart is required to complete the install. This message is indicative of a success. This does not include installs where the ForceReboot action is run.|