The EIZO Video Wall plugin 3.3.0 includes the following known limitations.
| Issue | First reported in | Description |
|---|---|---|
| 3060620 | 3.1 | Units placed on tiles in the Monitoring task are removed from those tiles when the Monitoring task or Security Desk are closed and reopened. |
| 1871185 | 3.1 | Changes made to a federated wall aren’t synchronized to the original wall. |
| 1871182 | 3.1 | Mirror mode doesn’t work with federated walls. |
| 1867782 | 3.1 | Video wall layout and EIZO ONVIF camera entities are created in the root partition, instead of in a partition that the user has access to. |
| 1867743 | 3.1 | Wall units are always enrolled under the root partition, no matter which partition the plugin is in. Users without access to the root partition can’t see the new wall unit. |
| 1867737 | 3.1 | Federated custom entities aren’t supported. Workaround: Create a
EIZO Video Wall plugin on the Genetec™ Server that uses the
Federation™.
|
| 1758815 | 3.0 | Users cannot see the content displayed on an EIZO Video Wall even though they
have access to the partition that the video wall is a member of. Workaround: Make sure the EIZO Video Wall plugin role is a
member of a partition that the user has access to.
|
| 1756017 | 3.0 | On the Properties page of an EIZO Video Wall, if you modify the configuration, you can save the changes, even when the Sleep prevention mode field is left empty. |
| 1753454 | 3.0 | If an EIZO Video Wall unit is in Quick Shutdown mode, you can’t enroll
it in Security Center. Workaround: From the web page of the unit, navigate
to , change the Current status to
Live Image Screen, and then enroll the
unit.
|
| 1601540 | 3.0 | When you delete a parent video wall unit with video walls
that are members of a different partition, the video walls aren’t deleted. Workaround: Restart the plugin role. All orphan video wall entities are
deleted on startup.
|
| 1600883 | 3.0 | Emojis aren’t supported on EIZO monitors due to known character limitations. |
| 1524089 | 3.0 | After creating an EIZO ONVIF camera entity in Config Tool, you can’t edit the
entity's settings. Workaround: Delete the entity and then re-create it with
the updated settings.
|
| 1516010 | 3.0 | The EIZO Video Wall plugin must be installed on the Directory server, even if the plugin runs on another server. |
| 1392217 | 3.0 | From the Plugins task, when you add a video wall layout or
an EIZO ONVIF camera, the entities are created but don’t appear in the entity
browser of the Plugins task. Workaround: The entities
are visible in the Area view task.
|
| 1344906 | 3.0 | When a video wall is deleted in Security Center, the monitor doesn’t stop
streaming content from the Media Gateway role. Workaround: Before deleting
a video wall, remove all cameras from the video wall in Security
Center.
|