Known issues in Evacuation Assistant 1.1 - Evacuation Assistant 1.1

Evacuation Assistant Guide 1.1

Applies to
Evacuation Assistant 1.1
Last updated
2021-05-12
Content type
Guides > Plugin and extension guides
Language
English (United States)
Product line
Ecosystem (add-ons) > Evacuation Assistant
Version
1.1

Evacuation Assistant 1.1 includes the following known issues.

Issue First reported in Description
2712126 1.1 During a failover transition, people who badge at a mustering point are granted access, but their status does not change to Safe.
Workaround: After the Evacuation Assistant portal reconnects, they must badge again or the mustering captain must manually set their status to Safe.
2621455 1.1 People who badge at a mustering point that they were not supposed to evacuate to are not automatically added to the mustering list or marked as Safe in the Evacuation Assistant portal, even though access is granted when they badge.
Workaround: The mustering captain must manually add them to the mustering list.
2596518 1.0 Evacuation Assistant portal: The cardholder list and cardholder details pages are not refreshed in real time.
Workaround: To see cardholder status changes, refresh the page or navigate to the home page in the portal.
2571794 1.0 After you end an evacuation in Security Center, when you are viewing the list of evacuees in the Evacuation Assistant portal, there is no indication that the evacuation ended, unless you refresh the page or navigate to a different page in the portal.
2565512 1.0 After an evacuation ends, the data for that evacuation will no be longer available.
Workaround: Make sure to export reports from the Active evacuations task for each evacuation before stopping the evacuation.