FAQ about Security Center Core - This FAQ answers common questions about the Security Center core features. - Security Center 5.9

Why are options greyed out or not available in my application?

The most common reason options are greyed out or unavailable in your application is a lack of privileges. You must ask your system administrator to grant you the proper privileges to access the features you need.

How do I know it is a privilege issue?

Connect to your application using an administrator account. If the options or features you need are available, then it’s a privilege issue.

If the feature is not available even to an administrator, check the following:

Is the feature enabled?: A disabled feature is unavailable to all users. Make sure the feature you want isn’t turned off by mistake. For more information, see Turning features on and off.
Does your system have the proper license?: Check your Security Center license in Config Tool. For more information, see Viewing license information.

How do I know whether I have all the privileges I need?

Some operations in Security Center require more than one privilege. If you're unsure, read the documentation for the feature you want to use. When privilege requirements are complex, they’re usually documented.

If you recently upgraded your system, new privileges may be required for features that didn’t need them in earlier versions. We sometimes add privileges to give administrators more control over what users can do in the system.

To see a full list of privileges available in your system, download the Security Center Privileges document for your version of Security Center. The document includes one page for each minor version. Privileges added in a version are highlighted in green. Privileges that changed name or position in the hierarchy are highlighted in purple.

NOTE: Some operations are reserved for administrators only. No amount of privileges can grant access if you're not an administrator. For more information, see "Exceptions to privilege rules" in About privileges.

How do I get the download link for my product?

To download a Genetec™ product, you must have an account on the Genetec Portal. If you don’t have an account, ask your integrator to download the product for you.

NOTE: Download links are visible only for product versions that match the license version associated with your systems in the portal. To access download links for newer versions, you must upgrade the license version through the portal. A valid Software Maintenance Agreement (SMA) is required to complete the upgrade.

How do I configure email sending in Security Center?

To send emails in Security Center, you must configure the SMTP server from Server Admin, in the SMTP section of the Overview page.

For information, see Server Admin - Overview page.

Email sending actions

Email is an effective way to reach your user community. You can use the following actions to send emails to Security Center users, cardholders, and external recipients:

Email a report
Email snapshots
Send an email

NOTE: To ensure users and cardholders receive emails from Security Center, you must configure their email addresses in Config Tool.

For more information, see Action types.

Required privileges for sending emails

To send emails in a manual action, you must have the appropriate privileges:

Email a report: Required for Email a report and Email snapshots actions.
Send an email: Required for all email sending actions.
Send an email to cardholders and external recipients: Required for sending emails to cardholders and external recipients.

Email recipient's security profile

When you email a report or snapshots to Security Center users, those users must have the rights to access the report (public task) and the items shown in the report. This means they must be able to access the partitions that contain these entities. Entities they can't access are hidden from view. For more information, see About partitions.

Unlike regular users, cardholders and external recipients don’t have a security profile in Security Center. To add them as email recipients, you must specify a user profile that defines their access rights and privileges in Security Center. This is configured as a property of the Report Manager role. For more information, see the User profile for securing emails setting in Report Manager configuration tabs.

How do I free disk space when my disk is full?

Security Center generates various files that can fill up your disk space if not managed properly. The most common cause is dump files. You only need to keep dump files if you have issues to debug. For log files and database backup files, you can move them to less critical disks to free up space.

The following sections explain how to manage each type of file to free disk space:

Dump files

Dump files are created for debugging purposes and are only required if an ongoing issue requires a Root Cause Analysis (RCA). To free disk space, keep only the most recent dump file for each application to ensure service coverage. You can safely delete the rest.

You find dump files in the folder C:\ProgramData\Genetec\Dumps. If you don’t see the ProgramData folder on your C: drive, in File Explorer, click View > Show > Hidden items.

Archiver logs

Archiver logs are saved on the C: drive by default. To free disk space, you can move them to a different drive or reduce the days logs are retained.

For more information, see Changing settings for Archiver logs in Security Center.

Database backups

Database backups are saved on the C: drive by default. Consider moving them to a safe location with sufficient storage to free disk space.

Directory database backups are configured from Server Admin. For more information, see Backing up the Directory database.

Role database backups are configured from the role's Resource page in Config Tool. For more information, see Backing up role databases.

Third-party Disk Space Analyzer

If none of the file types mentioned above are causing low disk space, you can use a third-party disk space analyzer, like WizTree, to find out what is using up space.