If custom fields are not displayed in Security Desk, check the user privileges and ensure that the relevant user or user groups have been configured for the custom field.
To troubleshoot the issue, learn about the possible causes
and their respective solutions.
Incorrect user privileges
Description of cause: A custom field is not displayed because the user lacks the required privileges.
Solution: Add the required privileges.
- From the Config Tool homepage, open the User management task.
- Select the relevant user, and click the Privileges tab.
-
Set the following privileges to
Allow:
-
(Optional) Set the custom field privileges that
you require to Allow.
- Click Apply.
Custom field not configured for user or user group
Description of cause: The custom field has not been configured to display to the user or user group.
Solution: Configure the custom field to display to the user or user group.
- From the Config Tool homepage, open the System task.
- Click .
- Select the custom field that is not displayed to the user. For example,
Expected Arrival.
- Click Edit the item (
) to modify the custom field
settings. - In the Security section of the Edit custom
field dialog box, click Add an item (
). - Navigate to and select a user or user group from the list and click
OK.
In the following example, we configured the Expected Arrival custom field so that it is visible to the Genetec Receptionists user group.
- Click Save and close then click Apply.