If the Properties tab for the plugin is missing, then the plugin is not installed on your local machine. The plugin must be installed on a Genetec™ Server (main or expansion).
To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.
Possible symptoms:
- In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the new role is missing the Properties tab.
- In Security Desk, the plugin does not appear on the Options page.
Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.
Solution 1: Install the plugin on your local computer.
Solution 2: Make sure that a Genetec™ Server has the plugin installed, the role created, and is configured correctly.
Solution 3: Confirm that the plugin is installed on your Security Center computer: from the homepage in Security Desk or Config Tool, click Genetec.Iams.SCPlugin.Client.
and look in the list for the entrySolution 4: Confirm that your system has a license (certificate) for the plugin: from the homepage in Security Desk or Config Tool, click Unlimited or a number representing the number of licenses.
, look in the list for the name of the plugin, and make sure that your access permissions are set to