Visitor hosts fields in Security Desk are empty - ClearID

Genetec ClearID™ User Guide
Applies to
ClearID
Last updated
2024-04-09
Content type
Guides > User guides
Language
English
Product
ClearID

If the Visitor hosts fields in Security Desk are empty, then the Cardholder groups can escort visitors setting might not be configured correctly for Genetec ClearID™.

Visitor management task in Security Desk, with empty visitor hosts field highlighted.

Cause

In the Visitors section of the Access control task, the Cardholder groups can escort visitors setting in Config Tool could be disabled (OFF).
Access control task in Config Tool, showing general settings section with cardholder groups option turned off.

Solution

In the Visitors section of the Access control task, make sure that the Cardholder groups can escort visitors setting is enabled (ON).

  1. From the Config Tool homepage, open the Access control task.
  2. Click General settings.
  3. Click or slide the Cardholder groups can escort visitors option to the ON position.
    Access control task in Config Tool, showing general settings section with cardholder groups option turned on.
  4. (Optional) In ClearID, create a new visit request to verify that the option is working as expected.
  5. (Optional) In Security Desk, check that the Visitor hosts field contains host information.