Exporting video evidence to Clearance - Clearance plugin 3.5.116.0

In Security Center, Security Desk operators can export video recordings as evidence from a Security Center system to a Genetec Clearance™ account.

Before you begin

Configure the plugin role.

What you should know

You must have the Send to Clearance privilege to export video from Security Desk to Clearance.
In Security Center, the maximum video that you can export is 24hrs. If you try an export larger than 24hrs, the error message Export range for g64 must be shorter than 1 days is displayed.
When sending video evidence recordings to Clearance, video is first exported from an Archiver and the file is then encrypted and uploaded to the cloud. The process of exporting and uploading videos follows the following specifications:
- The plugin exports one video at a time. Exports longer than one hour are broken into segments that are a maximum of 60 minutes in length.
- Up to five segments exported from the same camera can upload in parallel. Multiple cameras can upload up to five videos at the same time.

Procedure

In Security Desk, right-click a camera tile and click Send evidence to Genetec Clearance™ .

Tip: You can click and drag the start and end of the video export using the video timeline at the bottom of the video tile.
To add more cameras to the video export, click .

NOTE: By default, the exports from the cameras you add have the same start time as the first video you chose to export.
(Optional) To add all cameras currently loaded in the video tiles, click .
Select the cameras that you require and click OK.
(Optional) To sync the times of all the cameras involved in the export, click the first camera, then hold the Shift key and click the final camera, then click to sync.

NOTE: Exporting different time ranges from the same camera in a single export is not supported. A user must create a new export if video from the same device needs to be exported to Clearance.
Enter the following information for each video export:
1. (Optional) A name for the evidence export.
2. The start and end times for the period you want to export video from.
3. (Optional) A description.
Click Next.
Define your case association for the evidence export and click Next:
- Select existing case
- Create a new case
- Skip and export evidence
If you selected Select existing case do the following:
1. Select the case that you want to associate the evidence with and click Next.
2. Click Finish.
If you selected Create a new case do the following:
1. Enter a name.
2. Select a department from the Department drop-down list.
  
  NOTE: The default department defined in Clearance automatically populates this field.
1. Select a category from the Category drop-down list.
2. Enter case information in the appropriate fields.
3. Click Next.
4. Click Finish to create the case and export the video.
If you selected Skip and export evidence, click Finish.
The evidence is exported to Clearance without being associated with a case.

After you finish

You can track the status of the export using the notifications in the notification tray.
A blue icon indicates no errors. A red icon indicates an issue.

The Clearance notifications icon showing one outstanding notification.

Tip: You can pin the status notifications to the sidebar, to see the status of all queued export or export requests.

The Clearance notifications window showing an export in progress.

NOTE: Larger exports are divided into 60-minute segments. These segments are consolidated in Clearance when the export is complete.

Verify that your evidence is now available in Clearance.