The Genetec Clearance™ plugin 3.5.116.0 includes the following limitations.
| Issue | Description |
|---|---|
| 40106 | If an event-to-action triggers an alarm and the camera associated with that alarm is offline, then a case is automatically created in Clearance, but no video is exported. |
| 3752567 | If you change the camera location on the map in Security Center, it does not get updated in Clearance. There is currently no way to track changes in location coordinates for cameras. |
| 3138191 | When printing the Clearance activities report, the description field text is truncated with fewer characters than what is allowed for other fields. |
| 2970196 | Because Clearance creates the Azure storage container on the plugin's demand, it can take up to 30 seconds before the plugin can export the data. This means that during a video export, the notification can stay in the "Waiting for export" state for up to 30 seconds. |
| 2896124 | For cameras that are operating under a federated system, the Stored video for information is listed as Not available in the Clearance Registry. |
| 2766937 | SDK tile keeps the selected time segment even when cleared. |
| 2547680 | Requested video files are a few seconds longer than specified in the request time period. |
| 2544967 | Evidence exports fail when archive extractions yield long Windows paths. Workarounds for this limitation include shortening the archive path and enabling long paths in Windows 10. |
| 2541283 | HTTPS proxies are not supported due to a limitation in .NET framework. For more information, see https://github.com/dotnet/runtime/issues/22026. |
| 2281687 | When adding a Stratocast™ camera in the camera selection section, a grey thumbnail might be displayed on certain cameras. |
| 2228541 | Adding partitions to the list of cameras that are published in Clearance is not supported. However, if you add the camera to the partition manually, video request exports will be processed. |
| 2154412 | The geographic location of ghost cameras cannot be displayed. |