Limitations in the Clearance plugin 3.5.116.0 - Clearance plugin 3.5.116.0

Genetec Clearance Plugin Guide 3.5.116.0

Product
Clearance Plugin
Content type
Guides > Plugin and extension guides
Version
3.5
Release
3.5.116.0
ft:locale
en-US
Last updated
2024-07-11

The Genetec Clearance™ plugin 3.5.116.0 includes the following limitations.

Issue Description
40106 If an event-to-action triggers an alarm and the camera associated with that alarm is offline, then a case is automatically created in Clearance, but no video is exported.
3752567 If you change the camera location on the map in Security Center, it does not get updated in Clearance. There is currently no way to track changes in location coordinates for cameras.
3138191 When printing the Clearance activities report, the description field text is truncated with fewer characters than what is allowed for other fields.
2970196 Because Clearance creates the Azure storage container on the plugin's demand, it can take up to 30 seconds before the plugin can export the data. This means that during a video export, the notification can stay in the "Waiting for export" state for up to 30 seconds.
2896124 For cameras that are operating under a federated system, the Stored video for information is listed as Not available in the Clearance Registry.
2766937 SDK tile keeps the selected time segment even when cleared.
2547680 Requested video files are a few seconds longer than specified in the request time period.
2544967 Evidence exports fail when archive extractions yield long Windows paths. Workarounds for this limitation include shortening the archive path and enabling long paths in Windows 10.
2541283 HTTPS proxies are not supported due to a limitation in .NET framework. For more information, see https://github.com/dotnet/runtime/issues/22026.
2281687 When adding a Stratocast™ camera in the camera selection section, a grey thumbnail might be displayed on certain cameras.
2228541 Adding partitions to the list of cameras that are published in Clearance is not supported. However, if you add the camera to the partition manually, video request exports will be processed.
2154412 The geographic location of ghost cameras cannot be displayed.