Viewing and requesting video from registry participants in Maps - Clearance plugin 3.5.116.0

Genetec Clearance Plugin Guide 3.5.116.0
Product
Clearance Plugin
Content type
Guides > Plugin and extension guides
Version
3.5
Release
3.5.116.0
Language
English
Last updated
2024-07-11

Use the Maps task in Security Center to request video from Genetec Clearance™ participants based on locations relevant to your investigation. A participant is an individual or business that wishes to share videos with a city or agency that uses Clearance.

Before you begin

Ensure that the Clearance participants map layer is activated. For more information, refer to Configuring default information to display on maps.

What you should know

Ensure your user profile has the following privileges set to Allow:
  • View participants in registry
  • Request video from Clearance
To learn about assigning privileges, refer to Assigning privileges to users.

Procedure

  1. From Security Desk, navigate to the Maps task.
  2. Navigate to the location where the participant you want to request video from.
    Tip: If you do not see participants on the map, ensure the Clearance participants map layer is activated.
    The Maps task showing the layers menu with the Clearance participants layer highlighted.
  3. Click the Participant (Building on a blue background.) you want to request video from.
  4. Click Request video from Clearance .
    A browser window opens and you are prompted to sign in to Clearance.
  5. From the Request video page enter any additional information and then click Request video.