| Issue | First reported in | Description |
|---|---|---|
| 349307 | 3.5 | Features such as "automated evidence exports" and "request video from vehicles in Security Center" require SQL Server 2016 or later. |
| 357190 | 3.3 | Sometimes the Export snapshot window shows a warning message stating that the camera must be online and recording to export a snapshot. There is a limitation where sending snapshots from a tile will sometimes fail for a few minutes after the server or Archiver role are started. |
| 359770 | 3.0 | The geographic location of ghost cameras cannot be displayed. |
| 359771 | 3.0 | Adding partitions to the list of cameras that are published in Clearance is not supported. However, if you add the camera to the partition manually, video request exports will be processed. |
| 359772 | 3.0 | When adding a Stratocast™ camera in the camera selection section, a gray thumbnail might be displayed on certain cameras. |
| 359773 | 3.2 | HTTPS proxies are not supported due to a limitation in the .NET framework. For more information, see https://github.com/dotnet/runtime/issues/22026. |
| 359774 | 3.2 | Evidence exports fail when archive extractions yield long Windows paths. Workarounds for this limitation include shortening the archive path and enabling long paths in Windows 10. |
| 359775 | 3.2 | Requested video files are a few seconds longer than specified in the request time period. |
| 359776 | 3.3 | SDK tile keeps the selected time segment even when cleared. |
| 359777 | 3.3 | For cameras that are operating under a federated system, the Stored video for information is listed as Not available in the Clearance Registry. |
| 359778 | 3.4 | Because Clearance creates the Azure storage container on the plugin's demand, it can take up to 30 seconds before the plugin can export the data. This means that during a video export, the notification can stay in the "Waiting for export" state for up to 30 seconds. |
| 359779 | 3.4 | When printing the Clearance activities report, the description field text is truncated with fewer characters than what is allowed for other fields. |
| 359780 | 3.5 | If you change the camera location on the map in Security Center, it does not get updated in Clearance. There is currently no way to track changes in location coordinates for cameras. |
| 359781 | 3.5 | If an event-to-action triggers an alarm and the camera associated with that alarm is offline, then a case is automatically created in Clearance, but no video is exported. |
| 359785 | 3.4 | The new parallel extraction and encryption processes temporarily use disk space. Exports can fail if insufficient disk space is present. Ensure that you adjust disk space according to expected usage. |
| 359786 | 3.4 | Upgrading the plugin to version 3.5 from version 3.2 or earlier creates a plugin database that is incorrectly named PluginDatabase rather than GenetecClearance. Workaround: Rename the database manually. |