Exporting video evidence to Genetec Clearance™ - Genetec Clearance™ plugin

Genetec Clearance™ Plugin Guide 3.2

Applies to
Genetec Clearance™ plugin
Last updated
Content type
Guides > Plugin and extension guides
English (United States)
Product line
Clearance > Genetec Clearance™ plugin

In Security Center, Security Desk operators can export video recordings as evidence from a Security Center system to a Genetec Clearance™ account.

Before you begin

Configure the plugin role.

What you should know

You must have the Send to Genetec Clearance™ privilege to export video from Security Desk to Genetec Clearance™ .
In Security Center, the maximum video that you can export is 24hrs. If you try an export larger than 24hrs the error message Export range for g64 must be shorter than 1 days is displayed.
  • By default the Start time and the End time fields are set to export a 2 minute video segment.
  • You can perform a maximum of 5 export operations and 5 upload operations at the same time.
NOTE: During encryption there is no feedback on the encryption progress, this can cause some large files to seem unresponsive while they are being encrypted before the upload.


  1. In Security Desk, right-click a camera tile and click Send evidence to Genetec Clearance™.
  2. To add additional cameras to the video export, click .
  3. Select the cameras you require and click OK.
  4. Enter the following information for each video export:
    1. (Optional) A name for the evidence export.
    2. The start and end times for the period you want to send video from.
    3. (Optional) A description.
    4. Click Next.
  5. Define your case association for the evidence export and click Next:
    • Select existing case
    • Create a new case
    • Skip and upload evidence
  6. If you selected Select existing case do the following:
    1. Select the case you want to associate the evidence with and click Next.
    2. Click Finish.
  7. If you selected Create a new case do the following:
    1. Enter a name.
    2. Select a department from the Department drop-down list.
    3. Select a category from the Category drop-down list.
    4. Enter case information in the appropriate fields.
    5. Click Next.
    6. Click Finish to create the case and export the video.
  8. If you selected Skip and upload evidence, click Finish.
    The evidence is uploaded to Genetec Clearance™ without being associated with a case.

After you finish

  • You can track the status of the export using the notifications in the toolbar.
  • A blue icon indicates no errors, a red icon indicates an issue.
Tip: You can pin the status notifications to the sidebar, to see the status of all queued export or upload requests.
NOTE: Larger exports are divided into 60 minutes segments. Theses segments are consolidated in the Genetec Clearance™ web application when the export is complete.

Verify that your evidence is now available in Genetec Clearance™.