Known issues in the Genetec Clearance™ plugin 3.2 - Genetec Clearance™ plugin

Genetec Clearance™ Plugin Guide 3.2

Applies to
Genetec Clearance™ plugin
Last updated
Content type
Guides > Plugin and extension guides
English (United States)
Product line
Clearance > Genetec Clearance™ plugin

The Genetec Clearance™ plugin 3.2 includes the following known issues.

Issue Description
2540758 Valid proxy settings remain cached after a user changes them, so if a user uses incorrect credentials the next time, they can still upload videos and snapshots. Users should not be able to do anything with the Genetec Clearance™ plugin if proxy credentials are not valid. However, if you deactivate and then reactivate the plugin role, the proxy settings are no longer cached.
2571859 When a user adds an integration to a group in Genetec Clearance™, the Genetec Clearance™ plugin doesn't attempt to re-authenticate with the updated permissions. This results in an error affecting video exports to cases that the group has been assigned to. The plugin role must be manually restarted by an administrator to workaround this issue, after the plugin has been added to new groups.