Limitations in the Genetec Clearance™ plugin 3.2 - Genetec Clearance™ plugin

Genetec Clearance™ Plugin Guide 3.2

Applies to
Genetec Clearance™ plugin
Last updated
Content type
Guides > Plugin and extension guides
English (United States)
Product line
Clearance > Genetec Clearance™ plugin

The Genetec Clearance™ plugin 3.2 includes the following limitations.

Issue Description
2541283 Https proxies are not supported due to a limitation in .NET framework. For more information, see
2544967 Evidence uploads fail when archive extractions yield long windows paths. Work arounds for this limitation include shortening the archive path and enabling long paths in Windows 10.
2547680 Requested video files are a few seconds longer than specified in the request time period.
2281687 When adding a Stratocast™ camera in the camera selection section, a grey thumbnail might be displayed on certain cameras.
2208510 Users assigned all privileges adds a correct file to import connection settings, but is confronted with a message warning that the Genetec Clearance™ connection settings are not valid in Security Center 5.7. Users assigned all privileges cannot import connection settings into the plugin in Security Center 5.8.
2152670 The plugin only takes retention periods from the archiver and never takes the retention period from the camera into account.
2154412 The geographic location of ghost cameras cannot be displayed.
1961309 Security Desk: You cannot cancel an export or upload request.
2228541 Adding partitions to the list of cameras that are published in Genetec Clearance™ is not supported. However, if you add the camera to the partition manually, video request exports will be processed.